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Fairdeal Software Consultants Pvt Ltd

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Offshore Project Management

Project Success largely depends on the way it is managed. Project Managers (PMs) act as a virtual bridge between the business and the development teams.

 

Fairly large projects require dedicated PM's. But if your work does not require full time PM we at FDSC have a solution – We offer you an option of having a part time PM. We also provide PMP's for you to derive maximum benefits out of outsourcing offshore.

Risks 

Five most common Risks and how FDSC counters them:

 

Well-Known Risks

FDSC's Solution

User needs not understood

The most difficult part is not the act of recording what the users want; it is the exploratory, developmental activity of helping users figure out what they want. FDSC has well defined process for Requirement Analysis and skills to help you do just that.

Unreasonable Expectations

FDSC manages expectations at all fronts including your stakeholders, users, developers, marketing teams etc. If all know what is expected of them then offshore outsourcing would be a smooth sail.

Inappropriate Planning

We give a lot of weight age to all the planning stages. We do not rush through the planning phases and update our plans, estimates as the work progresses because software development is not static things change very frequently. We believe in planning and re-planning.

Not enough communication

We ensure communication at all levels and at appropriate frequency so that all concerned are in sync. More details on our Communication Process

Not testing early, often and the right way

We encourage our customers to test as the development progresses and not to leave it for the end. The sooner the issues are identified the cheaper and easier it is to fix them. Learn more on our Quality assurance and control

Offshore Challenges 

Typical factors that make offshore tricky and FDSC's response to these factors:

Well-Known Challenges

FDSC's Solution

Language barriers

  • Excellent English Speaking Professionals

Time zones

  • “Common” Agreed hours overlap with Clients Time zone

Distance

  • 24 hour response time

Communication styles

  • Weekly Plan and Review Calls
  • Utilization of E tools for communication

Etiquette

  • Standard Industry Protocols

Security problems

  • Respect for IP rights

Quality discrepancies

  • Setting Expectations Up front
  • Quality Reviews
  • Document Everything

Responsibilities 

To mitigate the above challenges and risks the key responsibilities for our PM's are -

Before the work begins

  • Stakeholder Identification: All people who have a stake in the project implicitly or explicitly.
  • Process Customization: Analyse the process already in use onsite and how they can work offshore and customizing them accordingly. Including software configuration management, change control etc..
  • Setting up Communication Guidelines: Meeting schedules, People to be involved in various meetings, Timings, agenda etc.
  • Defining Milestones: Identifying and communicating the check points.
  • Defining Roles and Responsibilities for the team, escalation process etc..
  • Identifying risks and mitigation strategies.
  • Defining the success criteria

During the course of execution:

  • Keeping an effective communication channel between the stakeholders, offshore and onsite teams
  • Planning, Tracking and control, Execution, Closure
  • Keeping the wok within the agreed upon constraints (time, scope and cost)
  • Manage expectations at all fronts
  • Risk Management

In short they cover all the nine knowledge areas as per PMBOK - Integration, Scope, Time, Cost, Quality, Human Resource, Communication, Risk and Procurement.

It’s unfortunate, that earlier sometimes people felt that PM's time is an unwanted overhead, but now the world is recognizing the relevance and benefits of having structured approach available which is one of the most important success factors. Having these standards, understanding and applying them creates an environment for success.

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Why us?

Reliability and a solid line of communication were the two most important things for me when searching outsourcing software development.  From my first phone call to FDSC, to every email I send, responses have been quick, clear, and dependable.  They stay on top of my work, even when I fall behind.  My experience with FDSC has been a good one and I would definitely recommend them.

Jerry Su
Owner, Lava Lighting LLC