SQM for Project Management Process Automation
| Company - Case Studies |
Project
Software Quality Management for Project Management Process Automation
Services Rendered
Custom Software Development and Maintenance
Solution Description
SQM is a application development tracking software built to provide usage of Project Management processes, as provided for in PMBOK Standard, developed by Project Management Institute, U.S.A., wherever possible. These are illustratively summarized in the following with corresponding PMBOK processes in parenthesis.
Salient Features
Requirement Management (Project Scope Management)
SQM provides a common ground on which the teams can interact with the customer during this phase. The queries can be posted, relevant documents can also be attached and the customer can respond to those in SQM itself. Even if the customer does not respond in the SQM itself he might still be notified by email if required and the relevant documents sent to him with the email notification.
For Maintenance projects or for projects in which the response time to the customer is critical, SQM is helpful in a way that the time when the customer posts an item in logged in their time zone.
Risk alleviation (Risk Monitoring & Control)
SQM helps in minimizing risks, once identified, in the following areas
• Scope
• Time (Schedule)
• Cost
• Quality
By using the category available in the SQM, the managers can easily deal with all the issues related to the risk area of their interest at any point in time. The risk resolution for those too can be logged in the SQM.
Change Management (Integrated Change Control)
The change requests identified through risk identification are handled using change management. The SQM records the changes as well as the follow up actions and decisions taken at different levels in the organization.
Quality Assurance (Quality Assurance and Quality Control)
QA is a process, which is performed at each stage of development. The issues found during QA in each stage example: Review of Requirements Document, Review of Design Documents, Coding & Unit Testing and various test cycles can be logged in the SQM.
Reports
Depending on the data logged in the various stages of development following are the reports which can be generated through the SQM
- Cause and Effect Analysis using Pareto Graph(Pareto Diagrams) : This report helps in identifying the 20% of the causes, which cause 80% of the problems. This provides a mean for continually improving the companies' procedures and systems.
- Defect Removal Effectiveness : This report helps in analyzing the effectiveness of various stages of development indicating how many issues were injected in a particular stage of development versus the number of issues, which were resolved in that particular stage.
- Backlog Management Index : This report is very help in time critical projects. This indicates the backlog of issues as on a particular day/week/month.
- Fix Backlog/ Percentage Delinquent : This report is helpful in projects where the response time is critical e.g. technical support, maintenance projects. This will indicate how many issues where closed in time versus the ones on which the response has been delayed.
- Customized Reports : Exporting the data available through SQM into Excel can help in creating customized reports. Example: The data for calculation of Phase Index and Error Index is available through the SQM. This data can be exported to a Excel and the same can be calculated.
SQM provides for strong communication backbone handling all communications effectively. This includes inter and intra team communication. This is achieved by
- Having the entire history pertaining to the issue at a glance
- Email notifications are generated to all concerned
- Escalation of issues
SQM helps in keeping all the documentation related to an issue and Product Life Cycle in one place. SQM also helps in identification and trace ability in terms of tracking issues to Modules/Screens/Test Assets/Versions.
Tools & Technology
- Windows Platform
- JAVA
- MS SQL 2000
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